A-Z Storefront Architecture
Complete storefront ownership: theme design, layout customization, and end-to-end configuration.
About
I am a Strategic Operations Specialist with over 6 years of experience driving efficiency across technical support and global training. I specialize in building the operational backbone that allows businesses to scale without friction, turning complex processes into streamlined workflows.
100%
Endorsement Rate
Successfully achieved 100% endorsement rates on key technical training batches.
1,000+
Merchants Assisted
Provided technical consultancy and resolved backend conflicts for a global storefront ecosystem.
KPI Optimization
Led initiatives that directly improved core operational metrics, including FCR and CSAT scores.
Services & Solutions
Administrative & Operations
Strategic back-office support including professional email management, deep-dive web research, and precise data management.
Technical Training & L&D
Designing custom instructional modules and leading "Train-the-Trainer" programs to standardize best practices.
Systems & Tech Stack
E-commerce & CRM
Communication & Support
Productivity & Design
Social Media & Marketing
Experience
E-commerce Specialist · TaskUs
- Managing end-to-end store setup and architecture, including the technical configuration of market settings and localized internationalization.
- Overseeing full-cycle product management, from strategic product research and listing optimization to complex data mapping via metafields.
- Configuring core logistical frameworks, including advanced shipping and delivery rules, tax settings, and payment gateway integrations.
- Providing Tier 2 technical consultancy for order management workflows and omnichannel customer support systems.
Lead Technical Trainer · Sutherland
- Developed and facilitated 10+ training modules on technical support and sales processes for global accounts.
- Implemented technical action plans that improved First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores.
- Led "Train-the-Trainer" sessions for five departments to standardize best practices and scale knowledge transfer.
Associate - Infrastructure Management · Sutherland
- Resolved advanced technical issues for high-speed fiber-optic networks and IPTV systems.
- Served as a Tier 2 technical contact, guiding users through remote gateway diagnostics and hardware failures.
- Managed service provisioning and configurations for wireless mobile data and VOIP platforms.
Contact
I'm always open to discussing new projects, operational strategies, or e-commerce opportunities.